You are always welcome to physically bring your Espresso & Coffee Machine or other beverage equipment directly into our service center for your repairs, we are located at:
Espresso RMI LLC.
9039 Vantage Point Drive
Dallas, TX 75243
(972) 690-6969
Hours of operation:
Monday - Friday
8:30 AM - 4:30 PM
Or you can ship your Espresso & Coffee Machine or other beverage equipment into the service center as follows:
1. IMPORTANT: Insure your shipment for the value of your coffee and/or equipment with your freight carrier. This includes packing your machine and/or equipment in accordance with insurance requirements for carriers damage coverage policy.
**Please do not send your equipment through USPS. We suggest using FedEx or UPS.**
2. Please double box your machine and/or equipment.
3. Include all accessories for testing of machine and/or equipment.
4. Include your contact information in box (name, phone number, address).
5. Include a brief description of the problem you are having with your machine and/or equipment.
6. There will be an $89 diagnostic charge. Please include a check or money order, or we will call you for a credit card authorization for the diagnostic charge.
7. We are also a certfied Delonghi Warranty and Service Center.
8. We also service all models of ZOJIRUSHI Rice Cookers and the diagnostic fee will be $25 and $45 for all non - rice cookers. Please include a check or money order, or we will call you for a credit card authorization for the diagnostic charge.
9. Address To Send Your Machine: Espresso RMI LLC.
Attn: SERVICE
9039 Vantage Point Drive
Dallas, TX 75243
(972) 690-6969
IMPORTANT *** Customer is always financially responsible for paying shipping charges (sending and receiving) of the espresso machine and/or equipment. Customer is responsible for complying with their chosen freight companies packaging and insurance guidelines and policies; for coverage of their equipment being shipped.
Espresso/Coffee Machines and All Other Equipment Repair Fees
Once we have received the machine and/or equipment and the $89 diagnostic fee, the service technician will proceed to break your espresso machine and/or equipment down to the point of failure and test all components. The diagnostic process can take up to 2 hours. Machines and/or equipment that are hand-carried in for service will be charged $89.00 when you arrive. Once your espresso machine and/or equipment have been completely diagnosed, the technician will call you with a TOTAL estimate for your approval to complete your service repair. This Estimate is in addition to the diagnostic fee. The new Estimate will include any additional parts and/or labor necessary to complete the balance of service to your machine and/or equipment, and includes the reassembling of the machine itself. All service repairs performed will have a 30 day parts and labor warranty. However, the customer is responsible for all transportation expenses for their equipment, including insurance, incoming and outgoing to the Espresso RMI. Service Center.
We recommended that you do not exceed a repair service cost in excess of 50% of the original purchased price of your machine and/or equipment. Shop repair labor rate is $119.00 per hour.
If you choose not to complete the required service repairs of your espresso machine, we can offer you the following options :
1) We will provide you with a credit of $89.00 towards the purchase price of a NEW espresso machine that retails over $400.00, and that we have in stock at our retail store, or
2) A credit of $49.00 towards any similar USED espresso machine, if one is available at our store.
A trusted name in the Coffee & Tea service industry. Espresso RMI, LLC has been your professional service provider since 1987. We are a Bunn –O-Matic partner and authorized warranty service provider. Our service technicians are factory certified to repair and maintain coffee and espresso equipment from all of the leading manufacturers, including FETCO, Cecilware, Sureshot, Newco, Schaerer, WMF, La Cimbali, La Spaziale, La San Marco, Nuova Simonelli, Franke, Eversys, Jura, just to name a few. We are happy to provide service at your location for all coffee/tea and espresso machines, including frozen drink machines. We can provide technical support onsite, preventative maintenance, and installations for our customers. Preventative Maintenance plans are available on a scheduled fee basis for your facility. Our certified technicians can get your machine back in service as quick as possible. Espresso RMI service vans are stocked with commonly needed supplies for most manufacturers’ equipment, enabling most service problems to be fixed with just one call. Our customers are supported by an experienced staff with a fully stocked supply of over $250,000 worth of parts! We service all the Dallas Ft. worth Metroplex. Call for a service quote today!