Your satisfaction is important to us. All returns will only be accepted within the first 10 days of the date of the original purchase. All returns must have a clearly marked Return Authorization Number (RA#) marked on the outside of the box. The RA# must be approved and issued by Espresso RMI Inc.(RMI). Please email or call to obtain a qualified RA# before shipping back any merchandise or product return. No returns will be accepted for any purchased merchandise or goods without an authorized RMI issued RA number. No returns will be accepted and/or refund provided for any goods in the event the customer has used the merchandise or goods in any manner. All returned merchandise or goods must be returned in the original box with original packing materials.
Returning Merchandise Shipping address as follows:
Espresso RMI LLC.
9039 Vantage Point Drive
Dallas TX 75243
All return shipping, packing and freight charges will be solely at the customers expense, including the purchasing of return freight insurance in the amount of customers original purchase price. The customer is responsible for packing and returning the merchandise in a manner that qualifies for their chosen return freight insurance policy. If merchandise is lost and/or damaged in any manner while being returned. RMI will not take responsiblity whatsoever for any loss incurred to any merchandise or product. If loss or damages should occur while merchandise is being return to RMI, the customer must look solely towards their freight insurance policy with the carrier that they have chosen and purchased or, suffer the loss. The customer is solely responsible to file for any damages and/or loss claims for merchandise or product being returned with their chosen return freight insurance policy and freight shipper. Upon final inspection of returned goods (with issued a RA#) a final approval and/or denial will be determined for the amount of the customers refund. All approved returns and refunds will be issued by RMI. The refund will be for the purchase price less a 25% restocking charge with no refund provided for original outgoing shipping charges and, no refund for any customer incurred returning freight charges for the merchandise. **Electronic component parts and all espresso machine sales are final with no returns allowed whatsoever.**
All used and/or Refurbished Espresso Machines are sold on an “AS IS” bases, as a NON-FUNDABLE, NON-RETURNABLE, with all sales being FINAL. Seller makes no representation, warranty. Statutory expressed or implied with respect to the used/refurbished equipment. Including, making no guaranteed that the used equipment will be merchantable or fit for any particular purpose. Customer understands that Used and/or Refurbished equipment will not be perfect, and may have blemishes and scratches on any of its body parts. Customer also undertands that ALL INTERIORS parts are in a used condition. ALL Espresso Machines are tested and cleaned prior to selling, and shipping.
Parts Refund Policy:
All Customer Part Purchases and Sales are Final! There are No Refunds and/or Exchanges Allowed. Purchaser is solely responsible for purchasing the correct replacement part/s number and/or item chosen. Customer is responsible for their own diagnosis of what part they may or may not require .Espresso RMI LLC will not indicate, or perform any diagnosis whatsoever, or be held responsible for any replacement parts customer wishes to purchase. Purchaser hereby understands and agrees to these terms and conditions regarding any parts purchased from Espresso RMI LLC. Customer hereby indemnifies Espresso RMI LLC from claims and/or Liability regarding using and/or installation of any parts purchased from Espresso RMI LLC. This Refund Policy is also available to view at Espresso RMI LLC web site www.ifyoulovecoffee.com, listed under All Policies.
Pricing, Freight, and Shipping Charges and Policies:
All pricing of merchandise on If You Love Coffee is subject to availability and price changes. Any pricing listed as "$0.00" means you need to call for current price and availability. All freight charges will be added to customers purchase total and/or adjusted to customers purchase total amount, regardless if the check out cart reflects no freight or zero freight amounts when the customers order is placed on line.
Most items will ship within 24-48 hours; transit time will be as per provided by the shipping carrier. No shipment will go to a PO Box. Expedited shipping is available with additional charges for freight made to the customer purchase. We do not guarantee transit time for customers purchase. We rely solely on the carriers estimated time for shipping. The customer is responsible for any return shipping and/or freight charges if a return authorization is issued. The customer is responsible for inspecting the package and merchandise for damages. The customer must report freight damages within 24 hours of receipt. Do not use the equipment if it arrives damaged. Please call us at 800-261-3265 to report any freight damages and than call the freight carrier (UPS 800-742-5877). The customer must call in the freight claim and report any damages within two business days.
All shipments going out of the US are considered to be international shipments. All payment for international purchases must be made via wire transfers, and wired funds must be received prior to any shipment to customer and/or released for shipping to the customer. All international shipments are FOB (Freight On Board) our warehouse and must be arranged by the customer and/or their respective international freight broker.
Your privacy is very important to you and to us. Our continued success depends on the trust of our customers.
We store your email address to send to you regular updates of pages from the world wide web which you have elected to receive at times selected by you. In addition, if you send to us an email with a one-off request either for a web page to be sent to you or for a search to be made using your search words, we store your email address to deal with your specific request. We hold details on our database of sites to which you have subscribed, or about which you have made a request.
We also use your email address to send to you from time to time a news letter with information about new products and services that are likely to be of interest to you.. If you choose not to receive our news letters we will respect your privacy and guarantee that we only send you the regular emails with the web pages which you have requested.
We use your information to create information about you which we use to identify your preferences. This enables us to personalize offers, advertisements and services to suit your individual preferences.
IMPORTANT INFORMATIONA very important aspect which decides your espresso machine longevity is water quality. If the water used is too hard it will cause the machine to have a limescale buildup, which is one of the top reasons for it's operating problems and failure. It may also destroy the machine and using too pure water, such as distilled water can cause the machine to overfill itself as the water level detector needs minerals in the water to detect water. The best water which should be used is softened water, about 50ppm in hardness or less. Must follow manufacturers instructions while descaling the machine. In general, if the water used in the espresso machine is kept at a hardness level of 50ppm or less, descaling won't be often needed. A warranty usually does not cover espresso machine or it's parts failures, such as heating elements, water level probes, sensors, pumps, etc, caused by hard water usage and not descaling on regular intervals when hard water is used.