Your satisfaction is important to us. All returns will only be accepted within the first 10 days of the date of the original purchase. All returns must have a clearly marked Return Authorization Number (RA#) marked on the outside of the box. The RA# must be approved and issued by Espresso RMI Inc.(RMI). Please email or call to obtain a qualified RA# before shipping back any merchandise or product return. No returns will be accepted for any purchased merchandise or goods without an authorized RMI issued RA number. No returns will be accepted and/or refund provided for any goods in the event the customer has used the merchandise or goods in any manner. All returned merchandise or goods must be returned in the original box with original packing materials.
Returning Merchandise Shipping address as follows:
Espresso RMI Inc.
9039 Vantage Point Drive
Dallas TX 75243
All return shipping, packing and freight charges will be solely at the customerís expense, including the purchasing of return freight insurance in the amount of customers original purchase price. The customer is responsible for packing and returning the merchandise in a manner that qualifies for their chosen return freight insurance policy. If merchandise is lost and/or damaged in any manner while being returned. RMI will not take responsiblity whatsoever for any loss incurred to any merchandise or product. If loss or damages should occur while merchandise is being return to RMI, the customer must look solely towards their freight insurance policy with the carrier that they have chosen and purchased or, suffer the loss. The customer is solely responsible to file for any damages and/or loss claims for merchandise or product being returned with their chosen return freight insurance policy and freight shipper. Upon final inspection of returned goods (with issued a RA#) a final approval and/or denial will be determined for the amount of the customers refund. All approved returns and refunds will be issued by RMI. The refund will be for the purchase price less a 25% restocking charge with no refund provided for original outgoing shipping charges and, no refund for any customer incurred returning freight charges for the merchandise. **Electronic component parts and all espresso machine sales are final with no returns allowed whatsoever.**
Pricing & Freight Charges:
All pricing of merchandise on If You Love Coffee is subject to availability and price changes. Any pricing listed as "$0.00" means you need to call for current price and availability. All freight charges will be added to customers purchase total and/or adjusted to customers purchase total amount, regardless if the check out cart reflects no freight or zero freight amounts when the customers order is placed on line.
Most items will ship within 24-48 hours; transit time will be as per provided by the shipping carrier. No shipment will go to a PO Box. Expedited shipping is available with additional charges for freight made to the customer purchase. We do not guarantee transit time for customers purchase. We rely solely on the carriers estimated time for shipping. The customer is responsible for any return shipping and/or freight charges if a return authorization is issued. The customer is responsible for inspecting the package and merchandise for damages. The customer must report freight damages within 24 hours of receipt. Do not use the equipment if it arrives damaged. Please call us at 800-261-3265 to report any freight damages and than call the freight carrier (UPS 800-742-5877). The customer must call in the freight claim and report any damages within two business days.
All shipments going out of the US are considered to be international shipments. All payment for international purchases must be made via wire transfers, and wired funds must be received prior to any shipment to customer and/or released for shipping to the customer. All international shipments are FOB (Freight On Board) our warehouse and must be arranged by the customer and/or their respective international freight broker.
Your privacy is very important to you and to us. Our continued success depends on the trust of our customers.
We store your email address to send to you regular updates of pages from the world wide web which you have elected to receive at times selected by you. In addition, if you send to us an email with a one-off request either for a web page to be sent to you or for a search to be made using your search words, we store your email address to deal with your specific request. We hold details on our database of sites to which you have subscribed, or about which you have made a request.
We also use your email address to send to you from time to time a news letter with information about new products and services that are likely to be of interest to you.. If you choose not to receive our news letters we will respect your privacy and guarantee that we only send you the regular emails with the web pages which you have requested.
We use your information to create information about you which we use to identify your preferences. This enables us to personalize offers, advertisements and services to suit your individual preferences.